RV extended warranties provide RVers with peace of mind and a safeguard from costly repairs. While most wish they will never have to use their extended warranty, breakdowns happen and it’s worth it to be prepared. As RV Warranty experts, a question we often receive is what happens when it comes time to file a claim. Luckily with our in-house claims team and policies from trusted warranty providers, the claims process is almost always a stress-free one!
Here’s what you can expect when processing a claim:
Bring Your RV to a Repair Facility
Whether your RV has to be towed or is drivable, locate a nearby licensed repair facility. When choosing where to take your RV, consider taking advantage of our new sister site, RV Repair Direct, which offers a directory of repair facilities and mobile mechanics with reviews from fellow RVers. We suggest you call prior to arriving to ensure the facility accepts extended warranties, and has the space, time, and equipment to facilitate your repair.
Once you have arrived, the repair facility will draw up a diagnosis of the failure, and contact your RV warranty company to authorize repairs on your behalf. It is very important to not proceed with any repairs prior to receiving authorization from your warranty company.
After receiving authorization to move forward, your mechanic can move forward with the repairs to your RV!
Enjoy Trip Interruption Benefits
If your motorhome is unusable in result of a covered loss and you are more than 100 miles from home, you may receive payment towards lodging and meals. Rental car and towing expenses may also be compensated, depending on your warranty contract and situation. Ask your RV Warranty Specialist for more details on these great additional benefits!
Let Your Warranty Company Pick Up the Bill
The best part of having an RV extended warranty or extended service contract is the money you save when the repair bill comes. It can be a huge relief to only worry about paying your one small deductible, which is all that stands between you and getting back on the road with a new and improved RV!
Have any questions on claims or RV extended warranties? Email us at [email protected] or call us at 800-939-2806, we’d love to hear from you!
“It is very important to not proceed with any repairs prior to receiving authorization from your warranty company.”
What if you are closed? How do we get approval after hours, on weekends, and holidays when we need the repair done ?
Since we are still working full time, if we are on a vacation trip, we can’t normally sit around until business hours
Staci Ritchie says
This is a great question. Many RV Warranty companies will have limited hours on the weekend, but we understand that some failures may happen outside of normal business hours. Depending on the circumstance and severity of the failure, a repair made without prior authorization may be submitted for reimbursement as an “emergency claim”. However, we always recommend that customers attempt to make repairs during business hours when they are able to acquire prior authorization.
I hope this helps! Please feel free to contact us with any additional questions!
Harold McEachern says
Can not access this sight most times
Michael Saegesser says
I think together we should offer a rv roof warranty, we have a 20 year coating and a lifetime rv roof coating, eliminating the lap sealant, self leveling caulking, with a primer and our commercial grade roof coatings, where else can you get a rv roof warranty like this?
If an issue is covered under manufacturers warranty does the repair company get paid like they would if owner was paying directly?
Had my camper looked at that has its air conditioning unit sinking (less than 3 years old and 9k miles on trailer) – the dealer told me that they haven’t looked at the camper but they have already called Jayco warranty….then a day later they told me that Jayco wouldn’t cover the issue due to “rot”. I asked what they found to be the issue and the guy said we removed the unit and looked and roof plywood appeared to be wet in a small area not rotten but a little soft. I’m just wondering if it is more beneficial for them to get a claim denied before looking at the trailer at all? They were quick to tell me that repair will cost about the same amount as the camper cost brand new and they would be happy to send an estimate or sell me another one. Almost as if it isn’t worth their time to try to find out the actual cause before calling about warranty 🤷♀️