The phrase “filing a claim” can make anyone cringe a bit, but if you own an RV, there will likely come a time when you need to file a claim under your warranty. While this task might seem daunting, don’t stress! We’re here to break down the steps to make this process as smooth and easy as possible. This guide aims to bring clarity and confidence when it comes time to file that RV warranty claim.
Step 1: Refer Back to Your Policy
The first thing to do when you experience a breakdown is to take a deep breath. Staying calm can make a big difference. Next, refer back to your policy to understand the type of coverage you have. Knowing what is and isn’t covered will help you determine if the needed repair can be claimed under your warranty. Try to make an educated guess about what component has failed. While you might not know exactly what caused the failure until a professional inspection, having a general idea is helpful.
Step 2: Finding a Repair Facility
Choosing the right RV warranty company means knowing you can get repairs done wherever you and your rig are located. Our policies allow you to take your motorhome to any licensed repair facility in the U.S. and Canada. We suggest visiting RV Repair Direct, a directory designed to help you find a mechanic nearby, including mobile mechanics. Check reviews from other RVers who have used that repair facility to ensure reliability. Before getting towed or visiting your chosen mechanic, call them to confirm they accept warranties and can fit you into their schedule. This helps avoid unexpected surprises.
A bonus to Wholesale Warranties coverage is the ability to use a mobile mechanic. For minor repairs, having a mechanic come to you can be extremely convenient.
Step 3: Diagnostics & Pre-Authorization
When the repair facility is diagnosing the problem, instruct them not to begin repairs immediately. Repairs should only start after the warranty company approves or authorizes the work. The mechanic needs to diagnose the problem, then send for approval to the warranty company. Once the failure is reviewed and deemed a covered component, the claim will be pre-authorized, and repair work can begin. The repair facility and the claims adjuster will work together to get estimates on parts and labor. The adjuster will provide a pre-authorization number directly to your repair facility. Ensure you see a copy of the repair estimate before repairs begin to understand the total cost and what the warranty will cover.
Step 4: Repairs
With everything approved, your mechanic can begin the repair work on your motorhome. Depending on the severity, repairs can take from a day to several days. If your RV is unusable and you need a place to stay, consider trip interruption coverage. This add-on can cover car rentals, lodging, towing, and meals. Ask your Warranty Specialist about trip interruption when securing your policy from Wholesale Warranties.
Step 5: Let Your Warranty Pick Up the Bill
The final step is payment. Your repair facility will submit the final invoice to your warranty company. With Wholesale Warranties policies, the covered costs will be paid directly to the mechanic over the phone via corporate credit card. You simply pay your deductible and any non-covered services, then you’re back on the road!
Final Thoughts
RV repairs can be costly and time-consuming, but they shouldn’t stop you from enjoying your travels. Breakdowns are inevitable, but you can control the situation with a reliable RV warranty. Let your extended service contract cover the bills so you can focus on enjoying your journey. All you need to take care of is your deductible!
What sets Wholesale Warranties apart is our in-house claims department, dedicated to getting your claims covered and resolved efficiently. If you encounter any issues or have questions, our internal customer service team is ready to assist you. Claims should be as straightforward as outlined here, but if you need help, don’t hesitate to reach out. We’re here to ensure you can travel with peace of mind.
