Jeff made the buying experience quite easy and pleasant. Since this is my first time I had a ton of questions. I had read so many opinions about extended service plans on the web that i wanted to make sure I was getting the coverage I wanted at the price I needed. Jeff was always available and took care of my every request. As I said, the buying process was a pleasant one. The big question is will the extended service company live up to what Jeff sold me? Honestly I’d be happy if I never had to find out!!