Stacy Tuers at Wholesale Warranties, was our representative, and let me say, he was awesome! great personality and very knowledgeable. walked us through the whole thing. We have had to use our warranty coverage twice right off the bat. And both times, the warranty coverage paid, without a hitch. And Stacy was right. If I am having trouble getting a hold of the warranty company, just call him, he is always there to help, and if he is not? We’ll you still have the entire crew at Wholesale Warranties. thanks guys for a pleasant experience. I highly recommend.