Easy to Purchase but did not follow thru. It was easy to purchase our extended warranty contract. Brittany answered our initial questions promptly. We have not used the warranty yet and hope we never have to. One concern I have is that in their paperwork it was stated that-Additionally, to thank you for your purchase we would like to offer you a free copy of RVEducation101.com’s E-Book: “RV Care & Maintenance”. This e-book, a $12.95 value, is being offered to you for free by our friends at RV Education 101! This 64 page guide is packed with helpful tips on maintaining and conditioning your RV to ensure the proper function and appearance of your RV for years to come. We will send you this e-book upon receipt of your signed contract documents. Everything was signed and purchased but I never received the book. I wrote to Brittany and Renee a week ago and never had a response. I hope this is not an indication of future actions