I was dragging me feet about getting the warranty purchased but thanks to Jeff for keeping in touch with me. As it turns out my payment was processed on Friday and the following Monday I was in need of there assistance and Staci worked very hard at getting the paperwork thru so they could process my claim. I have nothing but accolades for this company and strongly recommend them for your ” protection plan”, I shopped around and they offered me the most for my money. Jeff Shelton got me the policy I wanted for my 1999 Monaco Dynasty as this is my 1st RV but with as many options and systems I have in my RV it is only smart to have my downside covered.